Meet Our San Francisco Eye Doctors

City Optometry was awesome yesterday; I had a problem with some new glasses, and they really dealt with it, efficiently and cost-effectively for me; I appreciated it A LOT!!

I’ve been a patient of Dr. Penza and his team for over 10 years but have never written a review because the service I have received has always been satisfactory and at a level that I would expect. Recently though the service that I received went above and beyond what I could have ever hoped for and I feel compelled to share that here. I had my annual eye exam done and from it had a new pair of prescription Maui Jim sunglasses made. When I went to pick them up looking through them made me dizzy and they just weren’t right. I figured maybe the prescription that Maui Jim had made the glasses by was not my new prescription. But no, the prescription was exactly what Dr. Penza had come up with from my exam. I figured then that it was my fault and that during the exam that I hadn’t really correctly determined which magnification lenses were the best when Dr. Penza was testing me. To my surprise and great pleasure Dr. Penza informed me that it didn’t matter what had gone wrong during this entire process or who’s fault it was and that regardless they would make everything right at no additional charge. Maybe this is what every optometry office does but I still wanted to share this experience. I now have new sunglasses that are absolutely perfect.

Friendly staff that work there. That makes the whole experience worthwhile when you’re taking time out of the day for an annual checkup.

It’s always a pleasure to visit City Optometry and deal with Dr. Penza and his staff. Everyone is courteous and professional. I completely trust Dr. Penza. That is basically the reason we haven’t switched to another doctor after moving to San Francisco in the California Desert five years ago.

Very nice team, felt very welcome and felt like the doctors were really listening to my concerns and needs!

The entire experience was positive. Everything was right on time, no waiting – even though I was the last appointment of the day. Everyone I interacted with was friendly – authentically friendly. Dr. Morioka and her staff worked with me for at least 30 minutes extra to get my reading glasses better. My eyes are difficult, and they took the time. The exam was thorough, and Dr. Morioka did a great job of explaining what she was looking at.And this is why I have been coming back for 25 years.

I was in a rush so requested timely service and I got it from staff, the doctor, everyone, And I got my usual very detailed testing and assessment from the doctor. All very excellent.

An amazing experience as a first time patient! The staff was phenomenal and the doctor was fantastic! Highly recommend to anyone looking for a new eye doctor.

I’ve been going to City Optometry for over 10 years and they provide excellent service, which is one of the reasons I keep on coming back. From the moment I step into the front door and approach the front desk, they have my chart already pulled and ready for me to review and make any updates and sign. They do a thorough set of exams even before I see Dr Morioka. The only downside (if it is a downside) is that the exams are done in multiple rooms so after one set of exams they take me another room to do another set of exams. Once the pre-exams are done, I see Dr Morioka who is nice and professional. She answers my questions regarding Lasik and provides both the benefits and tradeoffs for doing the procedure. She is someone who can provide me the information I need to make an informed decision. I highly recommend City Optometry if you considering an eye doctor in the city. The office is located on Bush Street, just up the block from the Grant Street entrance to Chinatown and is conveniently located.

This is a very convenient location for me as I work in the financial district. The wait room was clean. Staff were nice. I had an afternoon appointment that ran a little behind schedule, but I was sent a gift card for being such a ‘trooper.’ The eye exam was comprehensive. In addition to a prescription update, I was also diagnosed with Binocular Vision Dysfunction. This is one of the only places in the country with two ODs that specialize in BVD and I am looking forward to the full exam for prismatic lenses.

This place is great. Never before have I been to an eye clinic where the person scheduling the appointment explained the terms of your insurance to you in detail before the appointment. When I went there, the front desk staff were very detail oriented (this is without me asking any questions), explaining how much I would be expected to pay after the exam, how much my insurance would cover, etc. As a person who tries to be informed of such things, I found it pleasantly surprising that they would take steps to explain them without being asked.I had my appointment with Dr. Katherine Morioka and she was very pleasant. All in all, I will be sticking to this place as my regular eye clinic.

Been going here for over a year and it’s the best optometry office I’ve been to in SF. Friendly, clean, and thorough. The opticians who help fit your glasses are especially friendly and fun spirited! Highly recommend.

I went to City Optometry for the first time today, and it was a very good experience. I booked an appointment simply because they’re near my office, but there turned out to be a lot of positives in addition to the convenient proximity. Dr. Morioka, Jennifer, and Mindy were all friendly, professional, and efficient. And I mean efficient in the most complimentary form of the word. They were personable and nothing felt rushed, but I didn’t spend any time waiting around. And I–along with I’m sure everyone else who takes time out of our workday for an appointment–REALLY value that.If you’re interested in a skilled optometrist and staff who will respect your time and handle your eyecare needs very competently, while still getting you back to your day quickly, City Optometry is a practice you’ll want to check out.

Can’t say enough from front desk to dr morioka. Such nice people, extremely knowledgeable and put up with my off the wall sense of humor. Love them. Please go!!!!

I have researched a good place to go to in the city and picked this place based on Yelp reviews. I have not been disappointed! The girls at the front desk were very nice and I am so glad to have found dr. Penza. He cares so much about his patients and made me feel so comfortable since the first time we met. He also is very knowledgeable and definitely takes the time to make sure he does ask all the right and relevant questions. He made me feel like family which is so rare. He also follows up and makes sure if you need an appointment sooner than u got that u see him at your convenience. I had lots of eye problems and dr Penza made me feel like I was getting the VIP treatment I so much love and honestly couldn’t do without sometimes because the pain was getting too intensive. Honestly, great place! And I would not go see anybody else from now on for my eyes 🙂

I have been visiting City Optometry and Dr Penza for years and am FINALLY getting to reviewing them. I have always had great service but recently went in for my eye exam and Dr Penza noticed I looked a little off, not a big stretch, Not to get into too many details he found that I had Vertical Heteraphoria which has all sorts of side effects from headaches to anxiety in crowds. It was most likely caused by head injury when I was young and it causes one our both eyes, both in my case, to be out of alingement. After an exhaustive evaluation I got my new prescription and then my new glasses. The results were life changing. Many eye doctors are not trained on this but Dr. P went the extra mile and received training in this and I am greatful. As an update the supercool carbon fiber frames I bought started to fray on my vacation in mexico and when I went back in they swapped them out…NO Hassle

Unrivaled!Very efficient and thorough optometrist. I feel my prescription has never been so precise and the review of eye health was very helpful and informative.The assistance with choosing the right glasses was inspired also. After just a few questions, she selected exactly the right group to choose from. She then gave honest feedback that made me feel comfortable that I was choosing the right pair on the first occasion I’ve done so without my wife’s perspective in the mix.She and I both love them.I’d give 10 stars if I could!

Best staff ever! I was in and out of there with a new prescription for contacts/glasses and with all my questions answered. Per my request, I was called and offered and earlier appointment because there was a cancellation for a Saturday. Immediately upon arrival, I was greeted by the girls up front who were very helpful and sweet. They informed me of my vision benefits in detail, provided me with an estimated cost of the visit and explained that it would be paid upon checkout after all the procedures were performed. Dr. Morioka was very gracious and efficient. She kindly offered to dilate my eyes and explained the benefits for doing so but i declined and she did not push the subject. The office is open on weekends which is great because I do not need to take time off work. More importantly, they have an extensive selection of quality, trendy glasses – for every shape and size! Bye forever LensCrafters.

I’m not a patient of this place and they treated me like gold. We were visiting from out of town and my wife had some trouble with her contact lenses. Saw their store and walked in to ask for assistance. Both Ruby and Karen were extremely friendly and accommodating. Not only did they let my wife wash her contacts they also gave her a lens case and a free bottle of saline. All this service for someone who is not a patient is amazing. Thank you for your generosity.

Great doctors and staff! I made an appointment with Dr. Penza off of a friend’s recommendation and was thrilled with my experience. I have been putting off getting contacts for years but it got to the point where I was constantly squinting and my glasses were not cutting it. Dr.Penza himself way very nice and thorough, he walked me through everything and explained the different diagnosis in each eye. Karen, the woman who helped me put in my contacts was great and so patient with me. I walked away feeling like I completely understood everything and was very happy. Also, I went during the work day and they were very cognizant of my time and helped get me in and out as quickly as possible without short changing me.I would absolutely recommend to anyone who needs an optometrist in the city!