I’ve been a patient of Dr. Penza and his team for over 10 years but have never written a review because the service I have received has always been satisfactory and at a level that I would expect. Recently though the service that I received went above and beyond what I could have ever hoped for and I feel compelled to share that here. I had my annual eye exam done and from it had a new pair of prescription Maui Jim sunglasses made. When I went to pick them up looking through them made me dizzy and they just weren’t right. I figured maybe the prescription that Maui Jim had made the glasses by was not my new prescription. But no, the prescription was exactly what Dr. Penza had come up with from my exam. I figured then that it was my fault and that during the exam that I hadn’t really correctly determined which magnification lenses were the best when Dr. Penza was testing me. To my surprise and great pleasure Dr. Penza informed me that it didn’t matter what had gone wrong during this entire process or who’s fault it was and that regardless they would make everything right at no additional charge. Maybe this is what every optometry office does but I still wanted to share this experience. I now have new sunglasses that are absolutely perfect.
- John J. San Francisco, CA